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Radiological imaging transfer / viewing guidance

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For visitors to Scotland who require ongoing care at their home environment:

  • Ask patient the name of their local hospital for follow-up.
  • Call the emergency dept of that hospital and ask how they would normally follow-up the injury.
  • If possible, ask if they can provide you with an appointment for the patient. Ask for the name of the consultant (this is required for image transfer).
    • If not possible for clinic appointment to be made, then ask for the name a generic consultant for the receiving speciality.

Provide the patient with a copy of your GP discharge letter for them to take for their ongoing follow-up (in a sealed envelope).

Transfer of images using IEP outwith the UK

All requests for NHS GG&C Diagnostic Images/Examinations to be sent to individuals external to NHS GGC are processed by the Image Copying Service.

Information about the IEP service [Staffnet link]

To transfer images outwith the UK:

Please note that transfer/import requests will be initiated by the PACS team from Monday to Friday during normal working hours only.
Sending images directly to patients

The Image Copying Service no longer burn X-Rays to disc, and now use IEP for sending out images to individuals.

These requests need to come from NHSGGC Clinicians as usual (see process for transfer of images using IEP above) and the images can be sent to any individual with an an email address and mobile number.

Transfer of images using PACS within the UK

To transfer images outwith Scotland (but within the UK):

  • Once ED care complete, fill out request form from PACS page on Staff Net
  • The form will ask you for the name of the receiving hospital and the name of the receiving consultant.
  • Once form completed, email to –
  • You will receive a confirmation email on the next working day from PACS Admin.
Transfer / viewing of images into PACS

For patients who are returning from out-with Scotland with X-RAY’s on a CD.

To view images:

  • Open your PACS account.
  • Place disc into CD drive on the computer.
  • Cancel/ignore any prompts from the computer to open or view the disc.
  • On PACS screen click on the “+” beside Local CD (D:)

You can now view the images using PACS.

 Once ED care complete, fill out request form from PACS page on Staff Net
( for image transfer into PACS.
Once form completed, email to –

  • Keep the CD.
  • Place a patient sticker on the CD envelope.
  • Take CD around to the PACS office, which is situated in ground floor x-ray dept, RHC. (if out of hours, this can be put through their door.)
Editorial Information

Last reviewed: 17 July 2023

Next review: 31 July 2026

Author(s): Mark Lilley

Version: 2

Co-Author(s): Steven Foster

Approved By: Paediatric Emergency Department